Amazon #2

Everybody Joins the Conversation

Quality

Improve service quality by making sure that customers get the right attention by connecting them to the best possible person in your company.

Productivity

Improve agent productivity and job satisfaction by offloading specific interactions from your Contact Centre to other resources.

Efficiency

Reduce call-backs and unnecessary transfers, further improve wait times and call abandons, without increasing personnel costs.

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Continuity

As part of the AWS cloud, you can access Mobile Connect from anywhere in the world on a secure, reliable, and highly scalable infrastructure.

Scalability

Enjoy the flexibility to scale your needs up or down to any size, onboarding agents in response to normal business cycles or unplanned events.

Traceability

You can now monitor all interactions happening outside the Contact Centre for a complete reporting on the customer's journey.

People Behind Mobile Connect

Our management team is driving us forward to new levels of growth and diversification. Here are some of the key players who are making all of this happen...

Peter Depoorter
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Peter Depoorter

CEO & Founder

Dirk Slootmaekers
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Dirk Slootmaekers

CTO & Founder

Koen Verhaegen
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Koen Verhaegen

Service Delivery & Partner

Herman Rombauts
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Herman Rombauts

Customer Relations & Partner

Stijn Brebels
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Stijn Brebels

Product Management & Partner

Noémi Van Rymenant
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Noémi Van Rymenant

Marketing & Communication

  • With Mobile Connect anyone in your organization can now handle customer interactions without losing the ability to manage and monitor the interaction.

  • With Mobile Office anyone in your organization can now handle customer interactions without losing the ability to manage and monitor the interaction.

  • Mobile Connect allows our team to be on the go and answer customer calls wherever they are. Mobile Connect is our choice because of its performance and its pricing model which scales along with our business.

Pricing Plans

Mobile Connect is a pay-as-you-go service solution. You only pay for what you use and there are no minimum monthly fees, long-term commitments, upfront license charges, hosting costs and pricing is not based on peak capacity, agent seats, or maintenance. Interested in trying out Mobile Connect? You always start with a 10-day free trial.

Up to 100 Users

Up to 100 Users

$0.18 User/Hour

  • Up to 100 users you pay $0.18* per user per hour logged in.
    Monthly Charged

Up to 500 Users

Up to 500 Users

$0.16 User/Hour

  • Up to 500 users you pay $0.16* per user per hour logged in.
    Monthly Charged

For 500+ Users

For 500+ Users

$0.14 User/Hour

  • For 500+ users you pay $0.14* per user per hour logged in.
    Monthly Charged

 (*) Plus any associated telephony and messaging charges.

Mobile Connect FAQ

How can I set up and try Mobile Connect?

Mobile Connect is self-service so you can try before you buy, without talking to sales, completing RFPs, or hiring for consultants or professional services. Simply log in to the AWS Marketplace and set up your 10-day trial.

How do agents interact with Mobile Connect?

Mobile Connect is an intuitive mobile replacement for Amazon's Contact Control Panel (CCP). It allows agents to interact with customers, such as answering calls, placing calls, or setting their status. It supports both PSTN and WebRTC termination and allows smooth blending of chat and task interactions.

What type of architecture is Mobile Connect built on?

Mobile Connect uses a Microservice architecture that runs in a reliable and secure AWS Fargate instance. Because of the SaaS-model you are no longer responsible for maintaining and scaling your hardware, and software is automatically updated as Mobile Connect adds new features.

How do I get support for Mobile Connect?

The answers to most questions about Mobile Connect can be found in our online Administrator Guide. For additional support you can email our Mobile Connect Support Center.