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Everybody Joins the Conversation

Quality

Improve service quality by making sure that customers get the right attention by connecting them to the best possible person in your company.

Productivity

Improve agent productivity and job satisfaction by offloading specific interactions from your Contact Centre to other resources.

Efficiency

Reduce call-backs and unnecessary transfers, further improve wait times and call abandons, without increasing personnel costs.

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Continuity

As part of the AWS cloud, you can access Mobile Connect from anywhere in the world on a secure, reliable, and highly scalable infrastructure.

Scalability

Enjoy the flexibility to scale your needs up or down to any size, onboarding agents in response to normal business cycles or unplanned events.

Traceability

You can now monitor all interactions happening outside the Contact Centre for a complete reporting on the customer’s journey.

People Behind Mobile Connect

Our management team is driving us forward to new levels of growth and diversification. Here are some of the key players who are making all of this happen...

Peter Depoorter
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Peter Depoorter

CEO & Founder

Dirk Slootmaekers
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Dirk Slootmaekers

CTO & Founder

Koen Verhaegen
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Koen Verhaegen

Service Delivery & Partner

Herman Rombauts
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Herman Rombauts

Customer Relations & Partner

Stijn Brebels
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Stijn Brebels

Product Management & Partner

Noémi Van Rymenant
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Noémi Van Rymenant

Marketing & Communication

  • With Mobile Connect anyone in your organization can now handle customer interactions without losing the ability to manage and monitor the interaction.

    Testimonial Peter Depoorter, CEO at Ideal Systems

  • With Mobile Office anyone in your organization can now handle customer interactions without losing the ability to manage and monitor the interaction.

    Testimonial Peter Depoorter, CEO at Ideal Systems

  • Mobile Connect allows our team to be on the go and answer customer calls wherever they are. Mobile Connect is our choice because of its performance and its pricing model which scales along with our business.

    Testimonial Juan Pablo Vargas Rodríguez, CTO at Oasis App

Pricing Plans

Mobile Connect is a premium application available in Genesys AppFoundry. Our license model has different payment flavors and supports both named and concurrent licenses. Interested in trying out Mobile Connect? You can start with a 30-day free subscription with no commitments.

30-day

Free Trial Version

Completely Free

  • Start with a 30-day free trial with no commitment. You can cancel the trial at any time.
Get Trial

pre-pay

Annual Payments

AppFoundry Pricing

  • Named License
    Pay $13.99 per month.
    Concurrent License
    Pay $18.19 per month.
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annual commit

Monthly Payments

AppFoundry Pricing

  • Named License
    Pay $14.99 per month.
    Concurrent License
    Pay $19.49 per month.
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month-to-month

Usage Based Payments

AppFoundry Pricing

  • Named License
    Pay $15.99 per month.
    Concurrent License
    Pay $20.79 per month.
Start Here

(*) Volume discounts are available: 10-50 seats = 25% discount; 50+ seats = 35% discount.

Mobile Connect FAQ

How can I set up and try Mobile Connect?

Mobile Connect is a premium application that you can try before you buy, without talking to sales, completing RFPs, or hiring for consultants or professional services. Simply log in to the Genesys AppFoundry and set up your 30-day trial.

How do agents interact with Mobile Connect?

Mobile Connect is an intuitive mobile agent solution on smartphone, fully integrated with Genesys Cloud. Just as with an Agent Desktop solution it allows agents to interact with customers, by answering calls, placing calls, or setting their status. It supports both PSTN and WebRTC termination and allows smooth blending of voice interactions.

What type of architecture is Mobile Connect built on?

Mobile Connect uses a Microservice architecture that runs in a reliable and secure Amazon ECS instance. Because of the SaaS-model you are no longer responsible for maintaining and scaling your hardware, and software is automatically updated as Mobile Connect adds new features.

How do I get support for Mobile Connect?

The answers to most questions about Mobile Connect can be found in our online Administrator Guide. For additional support you can email our Mobile Connect Support Center.

Check out Mobile Connect for Amazon Connect

With Mobile Connect for Amazon Connect, we provide you the ability to extend the customer journey and communication to virtually anyone in your company or organization by mobilizing the same tools agents use in your contact center onto the mobile devices in your company. Branch managers, field technicians, home workers, store managers, anyone can now handle customer interactions without losing the ability to manage and monitor the interaction.

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