Mobile Office for Automotive
Experience Orchestration
Go Beyond. Go Mobile.
Expand your Genesys Cloud setup beyond the contact center of your dealership with Mobile Office, the Mobile App for Genesys Cloud.
Maximize sales floor productivity
Empower your sales team to take customer calls directly on the showroom floor during downtime. Smart routing ensures inquiries reach available salespeople instantly, converting more leads while respecting in-person customers.
Gain visibility into sales performance
Track call frequency, response times, and customer interactions across your entire sales and service team. Centralized analytics in Genesys Cloud provide management with actionable insights to optimize training, coaching, and resource allocation.
Genesys Cloud and Mobile Office empower more than 350 car sales professionals at one of the UAE’s most prestigious luxury automotive dealers.
Company benefits
Connected dealerships. Exceptional experiences.
Improved customer experience
Instantly connect customers with their preferred salesperson or service advisor through intelligent routing. Whether buyers are researching their next vehicle or customers need service updates, Mobile Office ensures personalized attention from the first moment of contact, reducing wait times and building lasting relationships.
Analytics and compliance
Elevate your sales training, quality assurance, and regulatory compliance with direct insights. By centralizing all interaction data in Genesys Cloud and leveraging it for analytics, you gain complete visibility into team performance while ensuring adherence to fair lending practices and disclosure requirements.
Secure and compliant
Secure every customer touchpoint with enterprise-grade protection. Extend Genesys Cloud's robust security and compliance framework beyond your contact center to eliminate personal phone usage and ensure all customer conversations are properly recorded and accessible for training and regulatory purposes.
User benefits
Real-time insights for smarter selling
Real-time data access for a personalized experience
Who am I speaking to? What vehicle are they interested in? Your salespeople and service advisors will never have to ask these questions again. Seamlessly access DMS and CRM data via Mobile Office, allowing you to view vehicle inventory, customer history, and service records for personalized interactions that close more deals.
Post-call information
Taking a call on the showroom floor? No problem. After the conversation, you can retrieve the summary, recording and full transcription of your call directly in Mobile Office. No need to take notes, all call information is readily available and pushed to your CRM after the call.
Control your availability
Test-driving with a customer and not available? Simply change your status in the Mobile Office App and calls will automatically be routed to someone else based on Genesys Smart Routing. Your customers will always have someone to speak to.
Join a community of over 500 companies
Experience the power of Genesys Cloud on-the-go. Start your free trial today.
