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Your Mobile App for Genesys

Quality

Improve service quality by making sure that customers get the right attention by connecting them to the best possible person in your company.

Productivity

Improve agent productivity and job satisfaction by offloading specific interactions from your Contact Centre to other resources.

Efficiency

Reduce call-backs and unnecessary transfers, further improve wait times and call abandons, without increasing personnel costs.

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Continuity

As part of the AWS cloud, you can access Mobile Office from anywhere in the world on a secure, reliable, and highly scalable infrastructure.

Scalability

Enjoy the flexibility to scale your needs up or down to any size, onboarding agents in response to normal business cycles or unplanned events.

Traceability

You can now monitor all interactions happening outside the Contact Centre for a complete reporting on the customer's journey.

  • With Mobile Office anyone in your organization can now handle customer interactions without losing the ability to manage and monitor the interaction.

Pricing Plans

Mobile Office is a premium application available in Genesys AppFoundry. Our license model has different payment flavors and supports both named and concurrent licenses. Interested in trying out Mobile Office? You can start with a 30-day free subscription with no commitments.

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Annual Payments

AppFoundry Pricing

  • Named License
    Pay $13.99* per month.
    Concurrent License
    Pay $18.19* per month.

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Monthly Payments

AppFoundry Pricing

  • Named License
    Pay $14.99* per month.
    Concurrent License
    Pay $19.49* per month.

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Usage Based Payments

AppFoundry Pricing

  • Named License
    Pay $15.99* per month.
    Concurrent License
    Pay $20.79* per month.

(*) Volume discounts are available: 10-50 seats = 25% discount; 50+ seats = 35% discount.

Mobile Office FAQ

How can I set up and try Mobile Office?

Mobile Office is a premium application that you can try before you buy, without talking to sales, completing RFPs, or hiring for consultants or professional services. Simply log in to the Genesys AppFoundry and set up your 30-day trial.

How do I get support for Mobile Office?

The answers to most questions about Mobile Office can be found in our online Administrator Guide. For additional support you can email our Mobile Office Support Center.

How do agents interact with Mobile Office?

Mobile Office is an intuitive mobile agent solution on smartphone, fully integrated with Genesys Cloud. Just as with an Agent Desktop solution it allows agents to interact with customers, by answering calls, placing calls, or setting their status. It supports both PSTN and WebRTC termination and allows smooth blending of voice interactions.

What type of architecture is Mobile Office built on?

Mobile Office uses a Microservice architecture that runs in a reliable and secure Amazon ECS instance. Because of the SaaS-model you are no longer responsible for maintaining and scaling your hardware, and software is automatically updated as Mobile Office adds new features.