Your Mobile App
for Genesys Cloud

Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry.

Any interaction, anytime

“The user-friendliness of Mobile Office is a game changer for our team. Now, our medical staff can easily handle calls via Genesys and focus on what they do best: providing the best care for our patients."

Ebony De LaTorre

Head of Telephony at
DispatchHealth

Ebony De LaTorre

Head of Telephony at
DispatchHealth

Features

Handle voice, sms, chat, Whatsapp and callbacks

Change your status

Record your mobile calls directly in Genesys Cloud.

integrate with Salesforce

Call via WebRTC or PSTN

Want to discover all features? Watch our

demo video

Features

Handle voice, sms, chat, Whatsapp and callbacks

Change your status

Record your mobile calls directly in Genesys Cloud.

Top level security: fully integrated with Genesys Cloud

Call via WebRTC or PSTN

Want to discover all features? Watch our

demo video

Mobile Office by Industry

Financial Services

Activate your branches on Genesys, record all interactions and transform banking engagement.

Healthcare

Include mobile healthcare workers and create secure patient touchpoints anywhere and everywhere.

Retail

Empower retail and showroom workers to take customer interactions via mobile and personalise your customer’s experience.

Government

Go mobile and deliver on the promises of a digital government regardless of location

Insurance

Empower insurance advisors and claim handles to exceed client expectations even when they are mobile.

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Pricing

 The pricing of Mobile Office is dependent on the underlying user license (Genesys Cloud 1-3 or Genesys Cloud Communicate) and the type of payment model. All billing is handled directly via AppFoundry, the Genesys solutions marketplace.

Group 16 (1)
Location

Ideal Systems NV Harensesteenweg 232 Box 2.10 B-1800 VILVOORDE, BELGIUM

Group 16 (1)
Location

Ideal Systems NV Harensesteenweg 232 Box 2.10 B-1800 VILVOORDE, BELGIUM

Group 14 (1)
Email

mosupport@idealsystems.be

Group 14 (1)
Email

mosupport@idealsystems.be

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