Improve Your Customer Services

With Mobile Office you can now extend customer journeys and communications, across different channels, to virtually anyone in your company. It puts the same tools agents use in your Genesys Contact Centre onto the mobile devices of skilled employees, allowing you to activate the full potential of your organization. It leads to improved first time customer resolution and allows you to finally manage and monitor all your customer interactions using your same Genesys solution.

Mobile Office is an advanced mobile agent solution on smartphone, fully integrated with and extending the reach of Genesys Cloud to all your knowledge workers and company’s branches. Mobile Office is available on smartphone for iOS and Android.