Your Mobile App
for Genesys Cloud
Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry.
Any interaction, anytime
“The user-friendliness of Mobile Office is a game changer for our team. Now, our medical staff can easily handle calls via Genesys and focus on what they do best: providing the best care for our patients."
Ebony De LaTorre
Head of Telephony at
DispatchHealth
Ebony De LaTorre
Head of Telephony at
DispatchHealth
Features
Handle voice, sms, chat, Whatsapp and callbacks
Change your status
Record your mobile calls directly in Genesys Cloud.
Features
Handle voice, sms, chat, Whatsapp and callbacks
Change your status
Record your mobile calls directly in Genesys Cloud.
Top level security: fully integrated with Genesys Cloud
Call via WebRTC or PSTN
Want to discover all features? Watch our
Mobile Office by Industry
Financial Services
Activate your branches on Genesys, record all interactions and transform banking engagement.
Healthcare
Include mobile healthcare workers and create secure patient touchpoints anywhere and everywhere.
Retail
Empower retail and showroom workers to take customer interactions via mobile and personalise your customer’s experience.
Government
Go mobile and deliver on the promises of a digital government regardless of location
Insurance
Empower insurance advisors and claim handles to exceed client expectations even when they are mobile.
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Pricing
The pricing of Mobile Office is dependent on the underlying user license (Genesys Cloud 1-3 or Genesys Cloud Communicate) and the type of payment model. All billing is handled directly via AppFoundry, the Genesys solutions marketplace.
Location
Ideal Systems NV Harensesteenweg 232 Box 2.10 B-1800 VILVOORDE, BELGIUM
Location
Ideal Systems NV Harensesteenweg 232 Box 2.10 B-1800 VILVOORDE, BELGIUM
mosupport@idealsystems.be
mosupport@idealsystems.be
Useful links
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