
Your Mobile App for Genesys
Quality
Improve service quality by making sure that customers get the right attention by connecting them to the best possible person in your company.
Productivity
Improve agent productivity and job satisfaction by offloading specific interactions from your Contact Centre to other resources.
Efficiency
Reduce call-backs and unnecessary transfers, further improve wait times and call abandons, without increasing personnel costs.

Continuity
As part of the AWS cloud, you can access Mobile Office from anywhere in the world on a secure, reliable, and highly scalable infrastructure.
Scalability
Enjoy the flexibility to scale your needs up or down to any size, onboarding agents in response to normal business cycles or unplanned events.
Traceability
You can now monitor all interactions happening outside the Contact Centre for a complete reporting on the customer's journey.
Improve Your Customer Services
With Mobile Office you can now extend customer journeys and communications, across different channels, to virtually anyone in your company. It puts the same tools agents use in your Genesys Contact Centre onto the mobile devices of skilled employees, allowing you to activate the full potential of your organization. It leads to improved first time customer resolution and allows you to finally manage and monitor all your customer interactions using your same Genesys solution.
Mobile Office is an advanced mobile agent solution on smartphone, fully integrated with and extending the reach of Genesys Cloud to all your knowledge workers and company’s branches. Mobile Office is available on smartphone for iOS and Android.
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With Mobile Office anyone in your organization can now handle customer interactions without losing the ability to manage and monitor the interaction.
Peter Depoorter, CEO at Ideal Systems
Pricing Plans
Mobile Office is a premium application available in Genesys AppFoundry. Our license model has different payment flavors and supports both named and concurrent licenses. Interested in trying out Mobile Office? You can start with a 30-day free subscription with no commitments.
30-day
Free Trial Version
Completely Free
- Start with a 30-day free trial with no commitment. You can cancel the trial at any time.
pre-pay
Annual Payments
AppFoundry Pricing
- Named License
Pay $13.99 per month.
Concurrent License
Pay $18.19 per month.
annual commit
Monthly Payments
AppFoundry Pricing
- Named License
Pay $14.99 per month.
Concurrent License
Pay $19.49 per month.
month-to-month
Usage Based Payments
AppFoundry Pricing
- Named License
Pay $15.99 per month.
Concurrent License
Pay $20.79 per month.
Mobile Office FAQ
How can I set up and try Mobile Office?
Mobile Office is a premium application that you can try before you buy, without talking to sales, completing RFPs, or hiring for consultants or professional services. Simply log in to the Genesys AppFoundry and set up your 30-day trial.
How do I get support for Mobile Office?
The answers to most questions about Mobile Office can be found in our online Administrator Guide. For additional support you can visit our Mobile Office Help Center.
How do agents interact with Mobile Office?
Mobile Office is an intuitive mobile agent solution on smartphone, fully integrated with Genesys Cloud. Just as with an Agent Desktop solution it allows agents to interact with customers, by answering calls, placing calls, or setting their status. It supports both PSTN and WebRTC termination and allows smooth blending of voice interactions.
What type of architecture is Mobile Office built on?
Mobile Office uses a Microservice architecture that runs in a reliable and secure Amazon ECS instance. Because of the SaaS-model you are no longer responsible for maintaining and scaling your hardware, and software is automatically updated as Mobile Office adds new features.