Mobile Office for Healthcare
Experience Orchestration
Go Beyond. Go Mobile.
Expand your Genesys Experience Orchestration beyond the healthcare contact center with Mobile Office, the Mobile App for Genesys Cloud.
Secure patient communication
HIPAA-compliant calls for mobile healthcare workers, keeping patient conversations private, recorded for compliance, and accessible anytime, anywhere.
The right caregiver, right away
Smart routing and real-time data ensure patients connect with the right nurse or specialist immediately, reducing delays and enhancing empathetic care.
Genesys Cloud and Mobile Office empower 400+ Home Health Nurses with HIPAA-compliant patient communication on the go, ensuring privacy and compassionate care.
Company benefits
Mobile productivity. Clinical excellence.
Secure and HIPAA-compliant
HIPAA-compliant calls for mobile healthcare workers, keeping patient conversations private, recorded for compliance, and accessible anytime, anywhere. Extend Genesys Cloud's robust security and compliance framework beyond your contact center to eliminate personal phone by your mobile healthcare personnel.
Personalized patient experience
Intelligently route calls to on-duty healthcare professionals based on patient needs and clinical specialties. Mobile Office and Genesys Cloud ensure patients connect with the most appropriate care provider for their specific condition, enhancing care coordination.
A central point of contact
Avoid patients calling nurses and doctors on their personal phones. One central number for all patients provides streamlined access to their known healthcare workers while maintaining professional boundaries and protecting your staff from communication overload.
User benefits
Connected Care for Today's Healthcare Professionals
Real-time patient access for a personalized experience
Who am I speaking to? What is your condition? Your mobile healthcare staff will never have to ask these questions again. Enhance the patient experience with instant access to patient information. Mobile Office integrates with EHR systems, allows to display patient information and enables healthcare professionals to focus on delivering on the best possible care.
Post-call patient information
Taking a call in your car? No problem. When you arrive at your destination, you can retrieve the summary, recording and full transcription of your call directly in Mobile Office. No need to take notes, all call information is readily available in the app and Genesys Cloud.
Control your availability
Helping another patient? Simply change your status in the Mobile Office App and calls will automatically be routed to someone else based on Genesys Smart Routing. Your patients will always have someone to speak to.
I have used Genesys for years and being chained to your computer to answer calls on your laptop is quite frustrating. Mobile office solves this issue.
Aaron K. - Stryker
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