Mobile Office for Insurance
Experience Orchestration
Go Beyond. Go Mobile.
Expand your Genesys Experience Orchestration beyond the contact center of your branch with Mobile Office, the Mobile App for Genesys Cloud.
Maximize AI training data
The most valuable customer interactions in the insurance industry are taking place outside of your contact center. Extend Genesys beyond your contact center boundaries to train your AI models with richer, more relevant customer data.
Decrease claim handling time
Smart routing, real-time customer data access, and seamless integration with the Genesys ecosystem enable claim handlers and field adjusters to work more efficiently on-site and handle claims faster.
8000+ branch staff and claim handlers equipped with Genesys Cloud and Mobile Office, ensuring no customer interaction goes uncaptured.
Company benefits
Smarter workflows. Better experiences.
Improved customer experience
Instantly connect customers with the right expert through intelligent routing of calls and digital interactions. With Mobile Office, you seamlessly direct inquiries to the appropriate claim handlers and field employees, eliminating wait times and ensuring personalized assistance from the first moment of contact.
Analytics and AI
Elevate your fraud detection, sales training, and evaluations with direct insights. By centralizing all interaction data in Genesys Cloud and leveraging it for your AI models, you unlock limitless potential for process optimization and business transformation in the field.
Secure and compliant
Secure every customer touchpoint with enterprise-grade protection. Extend Genesys Cloud's robust security and compliance framework beyond your contact center to eliminate personal phone usage and vulnerable communications channels.
User benefits
Navigating Claims with 360° Customer Insight
Real-time data access for a personalized experience
Who am I speaking to? What is this about? Your employees in the field will never have to ask these questions again. Seamlessly access CRM and Claims data via Mobile Office, allowing you to view essential customer information and navigate between business applications efficiently for personalized, direct service delivery.
Post-call information
Taking a call in your car? No problem. When you arrive at your destination, you can retrieve the summary, recording and full transcription of your call directly in Mobile Office. No need to take notes, all call information is readily available in the app and Genesys Cloud.
Control your availability
On-site for a claim and not available? Simply change your status in the Mobile Office App and calls will automatically be routed to someone else based on Genesys Smart Routing. Your customer will always have someone to speak to.
Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers.
Olle B. - Advania
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