Mobile Office for Life Sciences
Experience Orchestration
Go Beyond. Go Mobile.
Expand your Genesys Experience Orchestration beyond the contact center of your life sciences organization with Mobile Office, the Mobile App for Genesys Cloud.
Maximize AI training data
The most valuable interactions in the life sciences industry are taking place in the field. Extend Genesys beyond your contact center boundaries to train your AI models with richer, more relevant data from field service technicians, medical affairs teams, and clinical support specialists.
Monitor field compliance
Ensure regulatory adherence and policy compliance across your distributed workforce. Smart routing, call recording, and centralized interaction data enable management to monitor field operations and maintain the highest standards of professional conduct.
Genesys Cloud and Mobile Office give Stryker Case Specialists instant, HIPAA-compliant access to surgeons in the OR and delivering real-time guidance on Mako systems and implant details when precision matters most.
Company benefits
Smarter field operations. Better outcomes.
Improved client experience
Proactively connect with healthcare facilities before site visits, reducing disruption and improving scheduling efficiency. Smart routing ensures medical inquiries reach the right clinical specialist immediately, while administrative questions are automatically directed to support teams. Better workflows lead to stronger client relationships.
Analytics and compliance monitoring
Elevate your compliance monitoring, training effectiveness, and field operations with direct insights. By centralizing all interaction data in Genesys Cloud, you gain complete visibility into field activities while unlocking potential for process optimization and quality assurance.
Secure and compliant
Secure every client touchpoint with enterprise-grade protection. Extend Genesys Cloud's robust security and compliance framework beyond your contact center to eliminate personal phone usage, ensure proper documentation, and maintain regulatory compliance across all field interactions.
User benefits
Connected expertise for today's life sciences professionals
Real-time client access for personalized service
Who am I speaking to? What equipment do they have? Your field teams will never have to ask these questions again. Seamlessly access CRM and service history via Mobile Office, allowing technicians to prepare for site visits and medical affairs teams to provide informed guidance with complete context.
Post-call information
Taking a call in transit? No problem. When you arrive at your destination, you can retrieve the summary, recording and full transcription of your call directly in Mobile Office. No need to take notes, all call information is readily available in the app and Genesys Cloud.
Control your availability
On-site at a healthcare facility and not available? Simply change your status in the Mobile Office App and calls will automatically be routed to someone else based on Genesys Smart Routing. Your clients will always have someone to speak to.
Join a community of over 500 companies
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