Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry.
25K+
Onboarded users
5.0
Average rating out of 5
Accross all our solutions on several CCaaS platforms
Benefits
The power of Genesys Cloud on Mobile
Support all interaction types
Natively supports all Genesys interaction types on your mobile from ACD voice calls to Whatsapp and SMS.
Recordings & Transcriptions
Capture recordings and transcriptions of your organization's mobile interactions directly in Genesys Cloud.
Analytics
Beyond contact center walls: Access comprehensive analytics and insights from field interactions in Genesys Cloud.
Integrations
Easily integrate with your system of choice, from Salesforce and Microsoft Dynamics to ServiceNow and Hubspot.
Support all interaction types
Natively supports all Genesys interaction types on your mobile from ACD voice calls to Whatsapp and SMS.
Recordings & Transcriptions
Capture recordings and transcriptions of your organization's mobile interactions directly in Genesys Cloud.
Analytics
Beyond contact center walls: Access comprehensive analytics and insights from field interactions in Genesys Cloud.
Integrations
Easily integrate with your system of choice, from Salesforce and Microsoft Dynamics to ServiceNow and Hubspot.
Support all interaction types
Natively supports all Genesys interaction types on your mobile from ACD voice calls to Whatsapp and SMS.
Recordings & Transcriptions
Capture recordings and transcriptions of your organization's mobile interactions directly in Genesys Cloud.
Analytics
Beyond contact center walls: Access comprehensive analytics and insights from field interactions in Genesys Cloud.
Integrations
Easily integrate with your system of choice, from Salesforce and Microsoft Dynamics to ServiceNow and Hubspot.
Support all interaction types
Natively supports all Genesys interaction types on your mobile from ACD voice calls to Whatsapp and SMS.
Recordings & Transcriptions
Capture recordings and transcriptions of your organization's mobile interactions directly in Genesys Cloud.
Analytics
Beyond contact center walls: Access comprehensive analytics and insights from field interactions in Genesys Cloud.
Integrations
Easily integrate with your system of choice, from Salesforce and Microsoft Dynamics to ServiceNow and Hubspot.
BENEFITS
Unified communication beyond contact center walls
Extend Genesys Cloud beyond the contact center and unlock your field force's potential. Scale communications confidently, elevate customer satisfaction, and ensure every interaction, from contact center to field and beyond, reflects one consistent, professional voice.
BENEFITS
Eliminate customer blindspots
Understand what your field teams are doing and what your customers are thinking. With Mobile Office, customer communications beyond your contact center are no longer a blind spot. Include field calls in your AI model training and control all communications from your mobile workforce - all within Genesys Cloud.
Industry use cases
Mobile One provides benefits in almost every industry. Key industries highlighted below.
CRM integrations
Ensure your mobile workforce gets the context they need to quickly and efficiently handle interaction.
Pricing that’s simple, predictable, and all-in.
Pricing that’s simple, predictable, and all-in.
Pricing that’s simple, predictable, and all-in.
Pricing that’s simple, predictable, and all-in.
The pricing of Mobile Office is dependent on the underlying user license (Genesys Cloud 1-4 or Genesys Cloud Communicate) and the type of payment model. All billing is handled directly via AppFoundry, the Genesys solutions marketplace.
Cloud 1-4
Communicate
Annual Pre-pay
Prepay annually and save up to 25%
$17.99
/named user per month
$22.99
/concurrent user
Includes all features
Volume discounts available
Annual Commit
Monthly payments with an annual commitment. Save up to 17%.
$19.99
/named user per month
$24.99
/concurrent user
Includes all features
Volume discounts available
Month-to-month
Monthly payments with flexible usage
$23.99
/named user per month
$29.99
/concurrent user
Includes all features
Cloud 1-4
Communicate
Annual Pre-pay
Prepay annually and save up to 25%
$17.99
/named user per month
$22.99
/concurrent user
Includes all features
Volume discounts available
Annual Commit
Monthly payments with an annual commitment. Save up to 17%.
$19.99
/named user per month
$24.99
/concurrent user
Includes all features
Volume discounts available
Month-to-month
Monthly payments with flexible usage
$23.99
/named user per month
$29.99
/concurrent user
Includes all features
Cloud 1-4
Communicate
Annual Pre-pay
Prepay annually and save up to 25%
$17.99
/named user per month
$22.99
/concurrent user
Includes all features
Volume discounts available
Annual Commit
Monthly payments with an annual commitment. Save up to 17%.
$19.99
/named user per month
$24.99
/concurrent user
Includes all features
Volume discounts available
Month-to-month
Monthly payments with flexible usage
$23.99
/named user per month
$29.99
/concurrent user
Includes all features
Cloud 1-4
Communicate
Annual Pre-pay
Prepay annually and save up to 25%
$17.99
/named user per month
$22.99
/concurrent user
Includes all features
Volume discounts available
Annual Commit
Monthly payments with an annual commitment. Save up to 17%.
$19.99
/named user per month
$24.99
/concurrent user
Includes all features
Volume discounts available
Month-to-month
Monthly payments with flexible usage
$23.99
/named user per month
$29.99
/concurrent user
Includes all features
Trusted by 500+ companies
Trusted by 500+ companies
A simple extension of Genesys Cloud, empowering the usage even though you're not at the desk.
Linus R.
We appreciate the efforts that the Mobile Office team has taken. It’s encouraging to see the positive feedback from users and a clear action plan outlined.
Amal A.
Thank you for extremely quick support and responses to our queries.
Maria M.
The responsiveness of the development team and their commitment to continuous improvement really stand out.
Mohamed A.
Mobile Office for Genesys has significantly improved our customer's communication flow and operational efficiency, making daily interactions seamless.
Johanne I.
We're experiencing no issues at all and are very satisfied with the product.
Alexandra M.
I have used Genesys for years and being chained to your computer to answer calls on your laptop is quite frustrating. Mobile office solves this issue.
Aaron K.
Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers.
Olle B.
Great Service, Thanks again!
Christian S.
Mobile Office for Genesys has significantly improved our customer's communication flow and operational efficiency, making daily interactions seamless.
Johanne I.
Great Service, Thanks again!
Christian S.
I have used Genesys for years and being chained to your computer to answer calls on your laptop is quite frustrating. Mobile office solves this issue.
Aaron K.
We're experiencing no issues at all and are very satisfied with the product.
Alexandra M.
Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers.
Olle B.
The responsiveness of the development team and their commitment to continuous improvement really stand out.
Mohamed A.
Thank you for extremely quick support and responses to our queries.
Maria M.
We appreciate the efforts that the Mobile Office team has taken. It’s encouraging to see the positive feedback from users and a clear action plan outlined.
Amal A.
A simple extension of Genesys Cloud, empowering the usage even though you're not at the desk.
Linus R.
A simple extension of Genesys Cloud, empowering the usage even though you're not at the desk.
Linus R.
We appreciate the efforts that the Mobile Office team has taken. It’s encouraging to see the positive feedback from users and a clear action plan outlined.
Amal A.
Thank you for extremely quick support and responses to our queries.
Maria M.
The responsiveness of the development team and their commitment to continuous improvement really stand out.
Mohamed A.
Mobile Office for Genesys has significantly improved our customer's communication flow and operational efficiency, making daily interactions seamless.
Johanne I.
We're experiencing no issues at all and are very satisfied with the product.
Alexandra M.
I have used Genesys for years and being chained to your computer to answer calls on your laptop is quite frustrating. Mobile office solves this issue.
Aaron K.
Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers.
Olle B.
Great Service, Thanks again!
Christian S.
Mobile Office for Genesys has significantly improved our customer's communication flow and operational efficiency, making daily interactions seamless.
Johanne I.
Great Service, Thanks again!
Christian S.
I have used Genesys for years and being chained to your computer to answer calls on your laptop is quite frustrating. Mobile office solves this issue.
Aaron K.
We're experiencing no issues at all and are very satisfied with the product.
Alexandra M.
Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers.
Olle B.
The responsiveness of the development team and their commitment to continuous improvement really stand out.
Mohamed A.
Thank you for extremely quick support and responses to our queries.
Maria M.
We appreciate the efforts that the Mobile Office team has taken. It’s encouraging to see the positive feedback from users and a clear action plan outlined.
Amal A.
A simple extension of Genesys Cloud, empowering the usage even though you're not at the desk.
Linus R.
A simple extension of Genesys Cloud, empowering the usage even though you're not at the desk.
Linus R.
We appreciate the efforts that the Mobile Office team has taken. It’s encouraging to see the positive feedback from users and a clear action plan outlined.
Amal A.
Thank you for extremely quick support and responses to our queries.
Maria M.
The responsiveness of the development team and their commitment to continuous improvement really stand out.
Mohamed A.
Mobile Office for Genesys has significantly improved our customer's communication flow and operational efficiency, making daily interactions seamless.
Johanne I.
We're experiencing no issues at all and are very satisfied with the product.
Alexandra M.
I have used Genesys for years and being chained to your computer to answer calls on your laptop is quite frustrating. Mobile office solves this issue.
Aaron K.
Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers.
Olle B.
Great Service, Thanks again!
Christian S.
Mobile Office for Genesys has significantly improved our customer's communication flow and operational efficiency, making daily interactions seamless.
Johanne I.
Great Service, Thanks again!
Christian S.
I have used Genesys for years and being chained to your computer to answer calls on your laptop is quite frustrating. Mobile office solves this issue.
Aaron K.
We're experiencing no issues at all and are very satisfied with the product.
Alexandra M.
Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers.
Olle B.
The responsiveness of the development team and their commitment to continuous improvement really stand out.
Mohamed A.
Thank you for extremely quick support and responses to our queries.
Maria M.
We appreciate the efforts that the Mobile Office team has taken. It’s encouraging to see the positive feedback from users and a clear action plan outlined.
Amal A.
A simple extension of Genesys Cloud, empowering the usage even though you're not at the desk.
Linus R.
A simple extension of Genesys Cloud, empowering the usage even though you're not at the desk.
Linus R.
We appreciate the efforts that the Mobile Office team has taken. It’s encouraging to see the positive feedback from users and a clear action plan outlined.
Amal A.
Thank you for extremely quick support and responses to our queries.
Maria M.
The responsiveness of the development team and their commitment to continuous improvement really stand out.
Mohamed A.
Mobile Office for Genesys has significantly improved our customer's communication flow and operational efficiency, making daily interactions seamless.
Johanne I.
We're experiencing no issues at all and are very satisfied with the product.
Alexandra M.
I have used Genesys for years and being chained to your computer to answer calls on your laptop is quite frustrating. Mobile office solves this issue.
Aaron K.
Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers.
Olle B.
Great Service, Thanks again!
Christian S.
Mobile Office for Genesys has significantly improved our customer's communication flow and operational efficiency, making daily interactions seamless.
Johanne I.
Great Service, Thanks again!
Christian S.
I have used Genesys for years and being chained to your computer to answer calls on your laptop is quite frustrating. Mobile office solves this issue.
Aaron K.
We're experiencing no issues at all and are very satisfied with the product.
Alexandra M.
Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers.
Olle B.
The responsiveness of the development team and their commitment to continuous improvement really stand out.
Mohamed A.
Thank you for extremely quick support and responses to our queries.
Maria M.
We appreciate the efforts that the Mobile Office team has taken. It’s encouraging to see the positive feedback from users and a clear action plan outlined.
Amal A.
A simple extension of Genesys Cloud, empowering the usage even though you're not at the desk.
Linus R.
Frequently Asked Questions
How do I start my free trial?
I'm a Genesys Partner, how do I get access?
What type of Genesys licenses do you support?
Can I use Genesys Desktop and Mobile Office at the same time?
How do I start my free trial?
I'm a Genesys Partner, how do I get access?
What type of Genesys licenses do you support?
Can I use Genesys Desktop and Mobile Office at the same time?
How do I start my free trial?
I'm a Genesys Partner, how do I get access?
What type of Genesys licenses do you support?
Can I use Genesys Desktop and Mobile Office at the same time?
How do I start my free trial?
I'm a Genesys Partner, how do I get access?
What type of Genesys licenses do you support?
Can I use Genesys Desktop and Mobile Office at the same time?
Have more questions? Contact us
Have more questions? Contact us
© Copyright 2025, All Rights Reserved by Ideal Systems
© Copyright 2025, All Rights Reserved by Ideal Systems
© Copyright 2025, All Rights Reserved by Ideal Systems
© Copyright 2025, All Rights Reserved by Ideal Systems